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Mouse & Keyboard not detected, USB Driver Error

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  • Mouse & Keyboard not detected, USB Driver Error

    Hi,

    I just bought Lenovo YOGA HOME 500 for a day, all working fine (devices all connected)
    suddenly Mouse & Keyboard Portable not working anymore (not connected to main)
    I found that is Error Message at Setting Devices =
    "Unkown USB Device (Device Descriptor Requested Failed)
    Driver Error'
    I already try replace the AAA battery inside the mouse & keyboard
    and looking for new/updated driver ... can't find it
    I can't find the "dongle" for these devices because in manual said "already paired inside the main unit"
    and from beginning (1 day) - No need dongle for using Keyboard & Mouse
    How to fix this problem?

    Please help.

    I didn't find the right solution from the Internet.

    References:-
    https://lnv.gy/2x5bw6T
    Web Video Company

    Thanks
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